AI Shopping Assistant
Sells and supports shoppers in the same conversation.
Your search bar can’t close the sale. Chat can.
One conversational interface that helps shoppers find, compare, and buy, then handles orders and returns, grounded in your live catalog and aware of who is asking.
Everything a shopper needs, in one thread
Product discovery
Reads intent in plain language and takes shoppers straight to the right item, no filters or keyword roulette.
Product Q&A
Answers sizing, materials, compatibility, and shipping, sourced from your attributes and docs.
Recommendations
Compares options and suggests complements from the conversation, not last-click retargeting.
Order status
Looks up orders and tracks shipments in the same chat, no ticket and no login maze.
Returns & exchanges
Starts returns, checks eligibility against your policy, and offers exchanges before the sale is lost.
Account-aware
Recognizes signed-in shoppers and dealers, then reflects contract pricing, history, and entitlements.
Native to the stack you already run
One assistant, snapped onto the tools you already pay for. Commerce platform and helpdesk, connected.
Plus connectors for Klaviyo, your OMS, and knowledge base, so the assistant answers with full context.
Every answer sourced from your store
A chat widget improvises. The AI Shopping Assistant is anchored to live inventory, pricing, and your knowledge base, so shoppers get answers they can act on, in one exchange. Try the two scenarios.
Sell and serve without a handoff
A single question can span discovery, product details, order status, and returns. The assistant routes each part to the right specialist and answers as one, so shoppers never repeat themselves and you run it all from one place.
When a conversation needs a human, it hands off with full cart and chat context intact, no starting over.
Live on your storefront
in 3 steps
No re-platform. No dev sprint. Connect your store, ground the assistant in your data, and let shoppers talk.
Start a pilotConnect your store
Install on Shopify or connect Adobe Commerce, Magento, or Shopware. The assistant reads your catalog, pricing, and policies through native connectors.
Ground it in your data
It indexes live inventory, product attributes, and your knowledge base, so every answer is sourced from your store, not the open web.
Let shoppers converse
Discovery, Q&A, order status, and returns run in one thread. You watch it work and tune guardrails from a single console.
Accuracy built in,
not bolted on.
In compliance-bound categories a wrong answer is a liability. You own the orchestration layer, and we build the guardrails and knowledge bases with you.
Grounded & cited
Every answer is sourced from your live catalog and approved knowledge base, with citations behind the scenes.
Guardrails for regulated verticals
Jurisdiction logic and policy rules keep answers compliant where a mistake actually matters.
Hallucination controls
If the assistant does not know, it says so and offers a path to a human, protecting your brand.
- Conversational discovery, Q&A, and support
- Grounded in your live catalog and knowledge base
- Order, returns, and product agents included
- Account-aware pricing and history
- Standard connectors and live-agent handoff
One price to put the assistant on your store
Start on the Shopping Assistant, or roll it into the full platform with the CDP and AI Segmentation when you are ready. No re-platform, no lock-in.
The short answers
Most storefronts are live in under a day. The assistant indexes your existing catalog and policies through native connectors, so there is no data project to run first.
No. Answers are grounded in your live catalog and approved knowledge base, with hallucination controls on. If the assistant does not know, it says so and offers a path to a human.
Shopify, Adobe Commerce, Magento, and Shopware, with connectors for tools like Klaviyo, Zendesk, and your OMS so the assistant answers with full context.
Yes. When a conversation needs a person, the assistant hands off with the full cart and chat history intact, so the shopper never has to start over.
Yes. You own the orchestration layer, and we build guardrails and knowledge bases with you so answers stay accurate and compliant, with jurisdiction logic where it matters.
Put the assistant on your storefront
Turn the search bar into a conversation that sells. Live in under a day, grounded in your catalog from the first question.
Start a 15-day pilot. Tell us about your store and we’ll confirm fit before setup.