InsightsCustomer Data
Platform
Platform
Top question themes Live
1Shipping and delivery32%
2Product compatibility24%
3Returns and exchanges18%
Commerce AI you can trust The Agentic
The Agentic
Commerce OS
One operating layer that captures first-party data, refines intent, and chats with your site visitors.
Your agents, your rules, your orchestration.
The operating layer
Three products. One architecture.
Capture first-party behavior, refine it into intent, and execute on the storefront. Each product delivers value on its own. Together they compound.
Audience BuildingAI
Segmentation
Segmentation
AI Segmentation Live
Shoppers who added an accessory, abandoned, and re-browsed 3+ times this week
2,140 shoppers Sync to Klaviyo
StorefrontAI Shopping
Assistant
Assistant
Fairway SupplyAI assistant Live
Help me find affordable golf balls?
Callaway Warbird, Wilson Duo Soft, Srixon Soft Feel. Want price per dozen?
100%
Uptime · 10 years
We serve brands that cannot afford to have an off day
Behind the conversation
One chat handles every ask
A shopper's question can span discovery, product details, order status, and returns. Webscale AI sends each part to the right specialist and answers as one, so customers never repeat themselves and you run it all from a single place.
A team of agents
Five specialists routing into one conversation
Why Webscale AI
What Commerce AI means to merchants
+42%
Better conversion from AI-referred shoppers than any other channel
Adobe · 2026 80%
Of common service issues resolved autonomously by 2029, cutting operating cost about 30%
Gartner $0.62
Cost of an AI-handled resolution against $7.40 for a human agent
McKinsey · 2026 4x
Higher conversion when shoppers engage an AI assistant, 12.3% against 3.1%
Rep AI · vendor reported Use cases
Where commerce breaks, the assistant delivers
The moments that decide a sale rarely happen in a clean flow. Here is how the Commerce AI products resolve the ones that cost merchants most.
Product discovery
Answers, not result pages
Catalog search is slow and blunt. A shopper who cannot find the product leaves. The assistant reads intent and takes them straight to the right item, in one exchange.
- Intent in plain language, not keyword roulette
- No pages of near-misses to wade through
- Grounded in live catalog and availability
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