AI Shopping Assistant
Sells and supports shoppers in the same conversation.
Your search bar can’t close the sale. Chat can.
One conversational interface that helps shoppers find, compare, and buy, then handles orders and returns, grounded in your live catalog and aware of who is asking.
Everything a shopper needs, in one thread
Product discovery
Reads intent in plain language and takes shoppers straight to the right item, no filters or keyword roulette.
Product Q&A
Answers sizing, materials, compatibility, and shipping, sourced from your attributes and docs.
Recommendations
Compares options and suggests complements from the conversation, not last-click retargeting.
Order status
Looks up orders and tracks shipments in the same chat, no ticket and no login maze.
Returns & exchanges
Starts returns, checks eligibility against your policy, and offers exchanges before the sale is lost.
Account-aware
Recognizes signed-in shoppers and dealers, then reflects contract pricing, history, and entitlements.
Native to the stack you already run
One assistant, snapped onto the tools you already pay for. Commerce platform and helpdesk, connected.
Plus connectors for Klaviyo, your OMS, and knowledge base, so the assistant answers with full context.
Every answer sourced from your store
A chat widget improvises. The AI Shopping Assistant is anchored to live inventory, pricing, and your knowledge base, so shoppers get answers they can act on, in one exchange. Try the two scenarios.
Sell and serve without a handoff
A single question can span discovery, product details, order status, and returns. The assistant routes each part to the right specialist and answers as one, so shoppers never repeat themselves and you run it all from one place.
When a conversation needs a human, it hands off with full cart and chat context intact, no starting over.
Connected signals
The assistant knows when to step in
The AI Shopping Assistant doesn’t wait to be asked. Paired with a signal partner like Webeyez, it recognizes the moment a shopper’s search fails, a page stalls, or a shopper is about to leave, and steps in with a real answer instead of letting the moment pass.
Live on your storefront
in 3 steps
No re-platform. No dev sprint. Connect your store, ground the assistant in your data, and let shoppers talk.
Start a pilotConnect your store
Install on Shopify or connect Adobe Commerce, Magento Open Source, or Shopware. The assistant reads your catalog, pricing, and policies through native connectors.
Ground it in your data
It indexes live inventory, product attributes, your reviews, and your knowledge base, so every answer is sourced from your store, not the open web.
Let shoppers converse
Discovery, Q&A, order status, and returns run in one thread. You watch it work and tune guardrails from a single console.
Accuracy built in,
not bolted on.
In compliance-bound categories a wrong answer is a liability. You own the orchestration layer, and we build the guardrails and knowledge bases with you.
Grounded & cited
Every answer is sourced from your live catalog, your product reviews, and your approved knowledge base, with citations behind the scenes.
Guardrails for regulated verticals
Jurisdiction logic and policy rules keep answers compliant where a mistake actually matters.
Hallucination controls
If the assistant does not know, it says so and offers a path to a human, protecting your brand.
Auditable chat logs
Every conversation is logged and reviewable, so compliance and support can read back exactly what the assistant said and what it sourced.
Turn it on for as little as you want
You choose who sees the assistant before anyone outside your team does, and you can widen or withdraw that scope at any point without a release.
Internal users only
Your team sees the assistant on the live storefront. Nobody else does.
QA only
Run it against real catalog and order data in a controlled environment before it meets a shopper.
Specific cohorts
One category, one region, one account tier, or a named list of B2B accounts.
A percentage of traffic
Start at a few percent of sessions and widen as the transcripts hold up.
Every scope is reversible from the same console, and every conversation in it is logged for review. If something is wrong, you pull it back before it reaches the next shopper.
+ $0.98 per shopper conversation
- Conversational discovery, Q&A, and support
- Grounded in your live catalog and knowledge base
- Order, returns, and product agents included
- Account-aware pricing and history
- Standard connectors and live-agent handoff
One price to put the assistant on your store
Start on the Shopping Assistant, or roll it into the full platform with the CDP and Audience Segmentation when you are ready. No re-platform, no lock-in.
The short answers
Most storefronts are live in under a day. The assistant indexes your existing catalog and policies through native connectors, so there is no data project to run first.
Yes. You can scope the assistant to internal users, to QA, to specific shopper cohorts, or to a percentage of live traffic, and change that scope at any time. Every rollout step is reversible, and every conversation is logged so you can read back what was said before you widen it.
No. Answers are grounded in your live catalog and approved knowledge base, with hallucination controls on. If the assistant does not know, it says so and offers a path to a human.
Shopify, Adobe Commerce, Magento Open Source, and Shopware, with connectors for tools like Klaviyo, Zendesk, and your OMS so the assistant answers with full context.
Yes. When a conversation needs a person, the assistant hands off with the full cart and chat history intact, so the shopper never has to start over.
Yes. You own the orchestration layer, and we build guardrails and knowledge bases with you so answers stay accurate and compliant, with jurisdiction logic where it matters.